Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. Most PALLADIUM boots run true to size, but we recommend checking specific model notes for narrow or wide fits.
Are PALLADIUM boots waterproof?
While many of our styles feature waterproof membranes and gusseted tongues, please check the 'Waterproof' category or product specifications for guaranteed protection.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website.
How should I clean and maintain my boots?
For canvas styles, we recommend hand washing with cold water and mild soap. For leather or nubuck, use a specialized cleaner and a soft brush to maintain the material's integrity.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can request a cancellation within 30 minutes of placement; otherwise, you may return the item once received.